Return Policy

Effective Date: August 8, 2026

At BioMedycle.com, operated by Iteleti Medical, a division of HVOKC, LLC, we want you to be confident in every purchase. This policy covers returns for orders shipped within the United States.

30-Day Return Window

You may request a return within 30 calendar days of the delivery date shown on your tracking information. Requests submitted after 30 days will not be eligible for a refund.

Eligibility Requirements

• Item must be in the same condition you received it: unused, uninstalled, and free of damage caused after delivery.
• Item must be returned in its original packaging, including all cables, probes, accessories, manuals, and included components.
• Proof of purchase (order confirmation, eBay receipt, or invoice) is required.

Non-Returnable Items

For hygiene and regulatory reasons, the following items cannot be returned once opened or used:

• Disposable or single-use accessories (SpO2 sensors, probe covers, sterile supplies)
• Items marked “Final Sale” or “As-Is” in the listing
• Custom or special-order equipment sourced specifically for your order

How to Start a Return

Contact us before sending anything back so we can issue a Return Authorization:

• Phone: 702-703-HALL (702-703-4255)
• Or through your original order channel (eBay messages for eBay purchases, or our Contact page for direct website orders)

Please include your order number, the reason for return, and photos if the item arrived damaged or defective.

Return Shipping

• Defective, damaged, or incorrect item: We cover return shipping and send a prepaid label.
• Change of mind / no longer needed: Buyer is responsible for return shipping costs. We recommend using a trackable, insured method — used medical equipment can be high-value.

Restocking Fee

A 15% restocking fee may apply to opened electronic equipment (patient monitors, ultrasound systems, oximeters) returned for reasons other than defect or shipping error. This will be disclosed to you before your return is finalized.

Refunds

Once we receive and inspect your return (typically within 2–3 business days of arrival), we’ll notify you of approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective on Arrival

If your item arrives damaged or isn’t working as described, contact us within 7 days of delivery with photos. We’ll arrange a replacement, repair, or full refund at no cost to you, including return shipping.

Questions

Call 702-703-HALL or visit our Contact page. We’re a small family business and we’ll work with you directly to make it right.